Returns and Exchanges
RECEIVED A WRONG OR DEFECTIVE ITEM?
Like you, we're shoppers and we understand the pain of receiving something that doesn't work out for us.
We always do our best to send out items in a condition that we'd be happy to receive ourselves. However, we're human too and may sometimes make mistakes.
If you receive a wrong or faulty item, we sincerely apologize! Please send us an email at email@example.com with clear pictures (.png or .jpg format only) of your item within 7 days of receiving your shipment. Once your exchange/replacement request is approved by email, we will send you the correct item at no additional cost to you!
ORDERED THE WRONG SHOE SIZE OR IT DOESN'T FIT?
No worries! You are welcome to get in touch with us and we will be happy to send you a pair in your right size! All shoes are eligible for 1 free exchange (no additional cost to you), subject to availability. Our size exchange policy is designed to make your shopping experience with us hassle-free.
To request an exchange, all you have to simply do is provide us with your order number, a picture of your new & unworn shoes, the requested size for the exchange, and the reason the shoe didn't fit. Your request must be made within 25 days after receiving your shoes.
Please note: size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will NOT be eligible for an exchange.